Returns & Exchanges

At Odessa, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free 30-day return policy for all items in their original condition.

1

Initiate Your Request

Log into your Odessa account and visit the order history section to select the items you wish to return and receive a return authorization number.

2

Pack Your Items

Securely place the items in their original packaging, ensuring all tags are attached and the product is in its unworn, original state.

3

Ship the Package

Attach the prepaid shipping label provided in your portal to the outside of the box and drop it off at any authorized courier location.

4

Receive Your Refund

Once our warehouse team inspects the returned goods, we will process your refund to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing